Siebel CRM 15.x Training Details

INTRODUCTION TO SIEBEL: Types of Editions Types of Siebel Applications Horizontals and Verticals Types Interactivity ESSENTIAL BUSINESS ENTITIES: Accounts Contacts Opportunities Quotes Orders Payments Assets Service Request Activities… etc. UNDERSTANDING SIEBEL CLIENT: Siebel Client Application Objects Configuration & Repository Files Siebel Application Architecture Siebel Web Template Files (SWT) SIEBEL ACCESS CONTROL & SECURITY: Visibility Control Access Control and Access Groups Accessing Views and Data Master Data and Customer Data Defining Organization / Divisions / Positions /Access Groups / User List Types of authentications SIEBEL WEB ARCHITECTURE: Physical Server Architecture Smaller Deployments VS Larger Deployments Setting Up Various Clients SERVER ADMINISTRATION: Siebel Server Management Running Component JOBs Setting Components Parameters Monitoring Task and Sessions Siebel Server Configuration Component Groups and Components Event logs and Finding logs Creating Job Templates. Synchronizing Components COMMAND PROMPT administration. SIEBEL REMOTE ADMINISTRATION: Setting up local Database Synchronization Process Development Strategy Project Development Process  Using Local db Object Import / Export.

SIEBEL TOOLS: Introduction to Siebel Tools Data Object Layer – Data model. Configuring Business Object Layer Configuring User Interface and Physical User interface Object Layer Developing Applications in Siebel Using List Applets/ From Applets/ Views/ Screens / Application Objects Configuring Joins (Implicit and Explicit Joins) Party BC and Non-party BC joins Configuring Links (1:M & M:M) Configuring List of Values Configuring Static & Dynamic Pick Lists Configuring Multi Value Groups Drill Downs – Static / Dynamic Extending Data Object Layer SIEBEL Workflows: Workflow Designer and Palate Group Workflow Modes Process Properties Workflow Creation and Validation Setting up Run-time Client Testing Workflows using Simulation Deploying/Publishing Workflow Process Setting Log for Workflows Invoking Workflow Process Run-time Events Workflow Policies and server components Workflow Policy Conditions and Actions Introduction to Task UI Task UI process Siebel State Model SIEBEL ASSIGNMENT MANAGER: Introduction to Assignment Manager Assignment Criteria Assignment Object Assignment Rules Workload Distribution Running Assignment Manager -       Dynamic Assignment -       Batch Assignment -       Interactive Assignment -         SIEBEL EIM: Understanding the Data Mapping Techniques Loading data from Legacy Systems to EIM Tables EIM Table Mappings Preparing the .IFB file Loading the Data from EIM Tables to Base Tables SIEBEL ADM: Introduction to ADM Manual & Packaged Deployments Administration of Deployment Manager. Repository Migration Deploying Customization on testing/production environments