Siebel Business Analyst

Course Topics

Using Siebel CRM

Introducing Siebel CRM Applications
Navigating
Working with Data in the Siebel User Interface

Common Siebel Business Entities

Representing customers with Accounts and Contacts
Describing tasks with Activities
Defining sales-related objects with Opportunities and Quotes
Resolving customer issues with Service Requests
Using Siebel business entities to implement business practices

Siebel Application Features

Siebel Sales scenario: Opportunity Management
Siebel Sales scenario: Forecasting
Remote, TAS, Sales Methodologies
Siebel Call Center: service scenario
Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

iHelp
Inbox
Reports
Audit Trail
Search
Administration

Technical Topics

Architecture
Security
Access Control
Siebel Tools
Data Model
Workflow
Assignment Manager
Task UI

Deployment Considerations

Global Deployment
Integration Options